Commonly asked questions regarding orders and shipping
Once your order ships, you will receive tracking information to the email address that you provided at checkout. You can also use our Chat feature to easily get your tracking information and you can always reach out to the Customer Success team at in
If your order/package is missing or late after you received notice that it's been delivered, there could be a few things in play. There are times that tracking shows delivered but it doesn't get dropped off until the next day or so. We have had a few
We ship via UPS and USPS and while shipping times vary, you should receive your Swing Trainer within a week after ordering via Standard Shipping, and 2-3 days after ordering via Expedited Shipping. If you ordered additional equipment, it could come i
If your package arrives with visible damage that occurred during delivery, first see if you can catch the driver who delivered it to try to get details. Please reach out to our Customer Success team at [email protected] with photos and any explana