Trouble signing in/the program does not recognize the username/email address or password.Updated 3 months ago
Make sure you are using the same email address/username that you signed up with and make sure there are no typos when entering your password. There cannot be any spaces before or after your password as these count as characters and will come back as an error. Typos are a common mishap when signing up at the beginning and will end up preventing you from logging in when you are using the correct spellings.
If you still get the error message, you can try to reset your password by clicking on the Forgot Password link on the sign in page found HERE.
Follow the instructions to reset. If you still experience trouble, please email us at [email protected] so that we can look further into the issue for you.